Items that are considered bulky goods due to their size or weight are dispatched to your desired location using the Cargoboard forwarding company (https://cargoboard.com/de). The delivery time for shipping depends on the delivery location.
1. after your order is ready for dispatch, the collection order is registered with the Cargoboard shipping company and the goods are collected.
2. you will receive a consignment number from Cargoboard and can track your consignment conveniently.
3. after arrival in the destination region, Cargoboard will inform you in good time of the delivery date by e-mail or SMS (only for private customers, business customers on request)
Is shipment tracking available?
To access the Cargoboard shipment tracking system, simply visit https://my.cargoboard.com/de/tracking. Here you can view the status of your consignment after entering the postcode and consignment number. You will receive the consignment number by e-mail, and we will also be happy to provide you with this on request.
What can I do if I am not at home at the time of delivery?
It is possible to issue Cargoboard with a drop-off authorisation. If required, this additional service can be booked through us. You as the recipient can also book this service with the Cargoboard service team.
Can I arrange the delivery date by telephone?
Yes, Cargoboard offers the option of arranging the delivery date by telephone. However, this service is only available if it has been booked with Cargoboard. If not, the service can also be booked through us at a later date. This additional booking should be notified at least one day before the delivery.
I have a question about the shipment, who can I contact?
Please contact us stating your order number or simply use the live chat on the Cargoboard website - alternatively, the Cargoboard service can also be contacted by email (service@cargoboard.com) and by telephone.
Is delivery free kerbside?
Delivery is free kerbside as standard. This means that delivery is made to the desired address, but only to the kerbside.
